Digitevent is managing wire transfer the following way:
The participant chooses the bank wire at the end of his registration.
Digitevent gives him a single use code that he must fill in the transfer reference.
The customer must insert it when doing the bank wire. If not, the bank won't be able to identify who is supposed to receive the transfer.
When the bank receives the payment with the reference (3-5 working days), it informs Digitevent that the wire transfer succeeded and the order is marked as “paid” in your Back-Office.
If the participant doesn't make the wire transfer, the payment stays “In progress”. After a month it changes automatically to “Failed”. You can also do it manually from the Back-Office > My contacts > Orders > Details > Cancel order
If the participant inserts a wrong or no references in the wire transfer, the bank receives the money but is not able to link it to our platform. Digitevent is not able to know if the customer has done the payment. If a participant faces this issue, please collect the number of the transaction and notify the Digitevent support team by clicking on the "?" button at the top right of the screen (please note that all other information than the number of transactions will not be enough for our bank to link the payment with our platform). Note that an official proof of transfer will be necessary to recover the transfer. It has to contain: the name, the date, the amount, the issuing institution, and the beneficiary.