It is possible to generate refunds for orders paid by credit card only.

Refunds for orders paid by bank transfer, checks, or cash must be made through your personal account.

To make a refund: go to "My contacts" and open the file of the participant you wish to refund from the icon on the left of each contact (in the column Details).

  1. Open the "Order(s)" tab and click on "Details", the order will open in a new page.
  2. Click on "Order document" and make a credit note. You will be able to specify the reason for the credit note, its amount before and after taxes. 
  3. Once the credit note has been generated, you will be able to refund your contact by clicking on the "Refund" button at the bottom of the page.


  • A refund can be partial or total.
  • You can decide to deduct the costs of managing the refund by deducting them from the credit note.
  • Please note that bank charges apply both ways (payment and refund).
  • If you decide to refund an order paid in cash, do not forget to create a credit note to update your contact and have a proof of this transfer.