It is possible to refund an order paid by credit card only.
Refunds by bank transfer, check or cash has to be done directly via your account.
To refund a credit card payment :
- In the detail of order > Order documents, you have to edit the invoice first.
- Next, you can click on "Make a credit note".
To know :
- A refund can be partial or integral.
- Credit card fees are applied for a refund. You can choose to assign these fees to the organisation or the guest.