It is possible to refund an order paid by credit card only. 

Refunds by bank transfer, check or cash has to be done directly via your account.

To refund a credit card payment :

  1. In the detail of order >  Order documents, you have to edit the invoice first.
  2. Next, you can click on "Make a credit note".

To know :

  • A refund can be partial or integral.
  • Credit card fees are applied for a refund. You can choose to assign these fees to the organisation or the guest.